Returning an item

• Complete the returns form below 
• Once you have had a response, you will receive a RMA number (Return Merchandise Authorisation number)
• Please make sure the parcel has the RMA number on it. 
• Ensure that the items are returned in suitable packaging to avoid damage in transit.
• Any returned part must be received back in the original condition – unused and without damage.
• Depending on the reason of the return, igus® can arrange collection as part of the returns process. If the collection attempt is unsuccessful due to reasons the courier could not be responsible for, the customer will be charged for the second collection arranged (costs being subject to courier’s Terms & Conditions).
• Please allow at least 2 working days for an igus® chosen courier to collect the goods. Please contact igus® if the collection is not made in the agreed time frame, so we can avoid the delay of the return process.

• Rails <1m
• Cables<10m
• Items that are not included in the igus® standard range (i.e. 3D printed parts, machined items, bespoke products etc.)