Service and guarantee
Save time and money on the maintenance and installation of your energy chain systems
We have the expertise when the job calls for reliable energy supply systems and their installation at the customer's site, ranging from individual energy chain link replacement to major modernisation projects, from individual component assembly to fully harnessed systems. This experience also allows us to give a system guarantee of 36 months on energy supply systems installed by igus* – after all, we know our products and services.Book service appointment here
Your benefits at a glance:
Fast, professional installation by specialised installation staff
saves installation time and costs, increases the service life, prevents failures.
saves installation time and costs, increases the service life, prevents failures.
Predictable fixed prices for the installation and maintenance
saves you administrative work in planning and purchasing.
saves you administrative work in planning and purchasing.
Predictable installation time for your energy chain system
helps you with your scheduling and contributes to increasing your plant availability.
helps you with your scheduling and contributes to increasing your plant availability.
Short travels due to a well-developed international service network - also close to you
quick reaction times worldwide, short response times, low installation costs and certified quality.
quick reaction times worldwide, short response times, low installation costs and certified quality.
Short-term, flexible installation dates
if you need immediate support or if the scheduled date has to be shifted. Just give us a call and we will find a solution.
if you need immediate support or if the scheduled date has to be shifted. Just give us a call and we will find a solution.
Everything from one source, directly from the manufacturer - guaranteed!
We will be there for you! From on-site design to project planning, installation and commissioning to maintenance.
We will be there for you! From on-site design to project planning, installation and commissioning to maintenance.
Simply have old energy chains recycled
We take your old plastic energy chains back with us when we install the new ones. In our recycling program chainge, we separate by type, keep what we can return to production as regranulate and pass the rest on to recycling partners. You will receive a value voucher from igus. The special thing: we take all plastic energy chains, no matter who the manufacturer is. When requesting installation, simply ask for recycling as well.To the energy chain recycling from igus
igus services in detail**
New installation
- Documenting conditions at your construction site
- Planning and installation co-ordination
- As desired, organisation of installation equipment (scaffold, telescopic work platform, truck-mounted crane, hoists, crossbeams, etc.)
- Quick, flawless installation of the entire energy chain system in your application on your premises
- Initial operation and system guarantee
Book new installation
Modernisation/conversion/retrofitting
- On-site measurement, free of charge
- Project planning and detailed proposal
- Planning and installation co-ordination
- As desired, dismantling of the existing system
- Fast installation and commissioning of a complete energy chain system
- Maintenance service/system guarantee
Book upgrade
Inspection
- Assessment of the technical condition of e-chains, guide troughs and cables
- Inspection of the mechanical functions and travel end points (test drive)
- Inspection, measurement and assessment of the degree of wear
- Check for blockages and obstacles
- Determination of the repair and maintenance requirements
- Reporting defects and risks
- Advice on optimisation recommendations/measures to be taken
- Documentation in the checklist/inspection report
Book inspection
Maintenance
- Assessment of the technical condition of e-chains, guide troughs and cables
- Inspection of the mechanical functions and travel end points (test drive)
- Inspection, measurement and assessment of the degree of wear
- Check for blockages and obstacles
- Removing contamination (coarse foreign bodies) that can impair the safe functioning of the energy chain system
- Checks of bolted connections and torques (random samples)
- Cable/strain relief adjustment (as necessary)
- Minor repairs, such as the replacement of defective or missing crossbars
- Reporting defects and risks
- Advice on optimisation recommendations/measures to be taken
- Documentation in the maintenance handbook/test report
Book maintenance
Intelligent condition monitoring: i.Sense
- i.Sense: [Sense = sensation] Describes the area of igus® condition monitoring
- detects machine status regularly or continuously
- uses fast switch-off to avoid crashes
- records data via modules
- i.Sense EC.P: push/pull force detection for energy chains
- i.Sense EC.B: break detection for energy chains
- i.Sense CF.P: tensile force monitoring for cables
Request condition monitoring
Predictive maintenance: i.Cee
- i.Cee: [Cee, derived from to see] describes the area of predictive maintenance at igus®
- predicts exact maintenance
- prevents downtime or quality loss
- enables different input options (Siemens PLC connection, integrated accelerationsensors EC.W/EC.IM, OPCUAservers etc.)
- offers customised output channels (IoT clouddashboard, local HTTPdashboard, SMS, FANUCfieldsystem integration etc.)
Request predictive maintenance
Our customers' projects
Whether in port cranes, steel mills, mining, material handling, robots or storage and retrieval units, composting plants, sewage treatment or waste incineration - our energy chains have been used successfully in various industry branches for many years.
Browse the projects
* Guarantee applies to wear-related failure of igus components according to technical parameters to be agreed upon.
** igus installation service is not available in all countries in the scope described. Consult your local point of contact.
** igus installation service is not available in all countries in the scope described. Consult your local point of contact.
