"Open window" for customers
Westphal Maschinenbau company policy focuses consistently on quality, openness, and customer benefits, making the company successful in a difficult environment. It is important to use both the best components and standard elements: "More precise and better components save follow-up costs at all stages," says Rene Westphal. For example, installed racks must have minimum tolerances and a measurement protocol. This reduces follow-up costs in assembly and setup and continues through to production. His machines are so accurate that he tests them in practice before delivery by cutting special threads – an unusual measure for machines of these dimensions. The CNC machining centre shown has a linear robot design and seven axes with traverse paths of 15,500 x 3,200 x 450mm (XYZ) for machining caravan side parts and floors. Its main use is processing aluminium sandwich elements. When it comes to direct customer contact, the company's CEO also goes beyond the usual. His openness extends to revealing all machine parts, enabling the customer to buy any spare parts himself. The machines are also prepared for retrofitting. Of course, this requires standard components – including in the energy supply system!