Service and guarantee

Save time and money on the maintenance and installation of your energy chain systems

We have the expertise when the job calls for reliable energy supply systems and their installation at the customer's site, ranging from individual energy chain link replacement to major modernisation projects, from individual component assembly to fully harnessed systems. This experience also allows us to give a system guarantee of 36 months on energy supply systems installed by igus* – after all, we know our products and services.

Book service appointment here

Your benefits at a glance:

Fast, professional installation by specialised installation staff
saves installation time and costs, increases the service life, prevents failures.

Predictable fixed prices for the installation and maintenance
saves you administrative work in planning and purchasing.

Predictable installation time for your energy chain system
helps you with your scheduling and contributes to increasing your plant availability.

Passenger boarding bridge chain assembly

Short travels due to a well-developed international service network - also close to you
quick reaction times worldwide, short response times, low installation costs and certified quality.

Short-term, flexible installation dates
if you need immediate support or if the scheduled date has to be shifted. Just give us a call and we will find a solution.

Everything from one source, directly from the manufacturer - guaranteed!
We will be there for you! From on-site design to project planning, installation and commissioning to maintenance.

Simply have old energy chains recycled

We take your old plastic energy chains back with us when we install the new ones. In our recycling program chainge, we separate by type, keep what we can return to production as regranulate and pass the rest on to recycling partners. You will receive a value voucher from igus. The special thing: we take all plastic energy chains, no matter who the manufacturer is. When requesting installation, simply ask for recycling as well.

To the energy chain recycling from igus

igus services in detail**

New installation

Documenting conditions at your construction site
Planning and installation co-ordination
As desired, organisation of installation equipment (scaffold, telescopic work platform, truck-mounted crane, hoists, crossbeams, etc.)
Quick, flawless installation of the entire energy chain system in your application on your premises
Initial operation and system guarantee

Book new installation

Modernisation/conversion/retrofitting

On-site measurement, free of charge
Project planning and detailed proposal
Planning and installation co-ordination
As desired, dismantling of the existing system
Fast installation and commissioning of a complete energy chain system
Maintenance service/system guarantee

Book upgrade

Inspection

Assessment of the technical condition of e-chains, guide troughs and cables
Inspection of the mechanical functions and travel end points (test drive)
Inspection, measurement and assessment of the degree of wear
Check for blockages and obstacles
Determination of the repair and maintenance requirements
Reporting defects and risks
Advice on optimisation recommendations/measures to be taken
Documentation in the checklist/inspection report

Book inspection

Maintenance

Assessment of the technical condition of e-chains, guide troughs and cables
Inspection of the mechanical functions and travel end points (test drive)
Inspection, measurement and assessment of the degree of wear
Check for blockages and obstacles
Removing contamination (coarse foreign bodies) that can impair the safe functioning of the energy chain system
Checks of bolted connections and torques (random samples)
Cable/strain relief adjustment (as necessary)
Minor repairs, such as the replacement of defective or missing crossbars
Reporting defects and risks
Advice on optimisation recommendations/measures to be taken
Documentation in the maintenance handbook/test report

Book maintenance

Intelligent condition monitoring: i.Sense

igus condition monitoring with smart plastics

i.Sense: [Sense = sensation] Describes the area of igus® condition monitoring
detects machine status regularly or continuously
uses fast switch-off to avoid crashes
records data via modules
i.Sense EC.P: push/pull force detection for energy chains
i.Sense EC.B: break detection for energy chains
i.Sense CF.P: tensile force monitoring for cables

Request condition monitoring

Predictive maintenance: i.Cee

Predictive maintenance with smart plastics

i.Cee: [Cee, derived from to see] describes the area of predictive maintenance at igus®
predicts exact maintenance
prevents downtime or quality loss
enables different input options (Siemens PLC connection, integrated accelerationsensors EC.W/EC.IM, OPCUAservers etc.)
offers customised output channels (IoT clouddashboard, local HTTPdashboard, SMS, FANUCfieldsystem integration etc.)

Request predictive maintenance

Our customers' projects

Whether in port cranes, steel mills, mining, material handling, robots or storage and retrieval units, composting plants, sewage treatment or waste incineration - our energy chains have been used successfully in various industry branches for many years.

Browse the projects

* Guarantee applies to wear-related failure of igus components according to technical parameters to be agreed upon.

** igus installation service is not available in all countries in the scope described. Consult your local point of contact.

Country/Region

By selecting your country you will be shown local offers and information.

Please choose your delivery location